Frequently Asked Questions

If you have a question and unsure of what our designs are suitable for.  Please see our frequently asked questions below to find an answer that may help. Or simply contact us for more information.

Question: How do I care for my canvas cushion cover?

Answer: Canvas cushion covers are machine washable in cold or warm water. A gentle wash cycle is preferable and to be dried flat in the shade or on a clothes line away from the sun. 

Question: Will you let me know when proceeds are donated to African Parks?

Answer: Yes we will be sending out monthly newsletters to keep customers updated on our progress.

Question: Can I put my canvas cushion outside in the sun?

Answer: Canvas cushion prints are not okay for direct outdoor use and exposure to direct sunlight will cause the designs to deteriorate rapidly.  They should be displayed indoors or an undercover patio/verandah if using for an outdoor setting.

Question: Do you currently ship overseas?

Answer: At the moment we are shipping in Australia only, if you do have an international order that you would like to make. Contact us directly.

Question: Do you offer free postage for any of your products?

Answer: If you spend over AUD200.00 on any of our products free postage will apply. Within Australia only.

Question: Do cushion covers come with inserts?

Answer: We supply the cushion cover only. Reason is due to people having allergic reactions to certain inserts or prefer different alternatives if being used for a child's room.

Question: If I am unhappy with my product what should I do?

Answer: Please contact us within 24 hrs of the product arriving to advise us of any issues.